Refund Policy
WILDERNESS SURVIVAL VAULT – RETURN, REFUND & SERVICE ASSURANCE POLICY
Effective Date: [Insert Date]
1. Service Assurance Commitment
WildernessSurvivalVault.shop is committed to delivering dependable survival gear backed by transparent policies and operational integrity.
2. Return Eligibility Window
Returns are accepted within 30 days from confirmed delivery date.
3. Qualification Requirements
Returned items must:
- Be unused and in original condition
- Include all original packaging and components
- Show no signs of wear or field use
4. Non-Returnable Categories
- Used or field-tested products
- Final sale or clearance items
- Customized or modified equipment
5. Defective / Incorrect Orders
Must be reported within 7 days of delivery.
Eligible for replacement or full refund.
6. Order Cancellation
Orders may be canceled within 12 hours after placement.
7. Return Authorization Protocol
All returns must receive prior approval. Unauthorized returns may be rejected.
8. Refund Processing Timeline
Refunds are processed within 5–10 business days after inspection.
9. Shipping Cost Allocation
- Customers bear return shipping costs unless item is defective
- We cover costs for verified issues
10. Exchange Policy
Exchanges are limited to defective or incorrect items only.
11. Refund Delays
May occur due to financial institutions or payment providers.
12. Abuse Monitoring
Unusual return patterns may result in restrictions.
13. Chargeback Prevention
Customers are encouraged to contact support before initiating disputes.